E-Commerce Return and Exchange Policy

1. Return and Exchange Time frame

• Returns and exchanges must be initiated within 5 days of delivery.

• Any issues with defective or incorrect items must be reported within 48 hours of delivery.

2. Eligibility Criteria

• Items must be unused, in their original condition, and include all original packaging, tags, and accessories.

• Products that show signs of use, damage, or alteration will not be eligible for return or exchange.

3. Exchange Policy

• We offer direct exchanges for the same item in a different size or color, subject to availability.

• If the desired replacement is unavailable, store credit or a full refund may be issued.

4. Return Shipping Costs

• Customer-Paid Returns: For returns due to personal reasons (e.g., change of mind), customers are responsible for shipping costs.

• Free Returns: We cover return shipping costs for items that are defective, damaged, or incorrect.

5. Refunds

• Refunds will be processed after we receive and inspect the returned item.

• Refunds will be issued to the original payment method or as store credit.

• Please allow 7-10 business days for the refund to reflect in your account.